Customer Service Representative with French and Dutch

our client

The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field sales people with some activities as well as they act as sales representatives for specific assigned customers in their territories.

your functions

- Manage large amounts of incoming phone calls
- Processing of incoming orders by using different applications. End to end process.
- Identify and assess customers¿ needs to achieve satisfaction, by detecting potential sales
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

position requisites

- Provide customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with SAP systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- English, French & Dutch be highly appreciated.

why with Randstad?

Because we have thousands of job offers in our portal.

Because we work with the best companies offering you the best jobs.

Because we assure you all the legal guarantees in your hiring.

Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.

Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.

Because we always count on you.

Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.

Register now and find the job you are looking for!

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